Frequently Asked Questions

Yes. You can call, email, or text us at any time or schedule an appointment for a virtual consultation. 

The filling time of our fast-fill faucet generally varies depending on water pressure and other factors.

Yes, however, as a safety precaution, the air and water jet systems will automatically stop after 20 minutes but can be restarted at any time. There is also a 30 minute timer on the Comfort Warm system. This system can be restarted at any time after the automatic timer.

No, the door is fitted using a stainless-steel piano hinge which is very strong and will keep the door in its position. It is not designed to take the weight of a person. To lean on the door could result in door movement or misalignment and could cause a leak. This can also invalidate the warranty.

These can be used in moderation. The spa is very powerful, and bubbles will form rapidly. Salts should be added gradually to the bath to allow the salts to dissolve properly.

To maintain the longevity of the high gloss finish we recommend a wipe over after every use with any non-abrasive cleaning liquid. It is also very important that you wipe around the door seal to remove any dirt or debris after every use. Damage to the door seal can invalidate the warranty. Your Air System will self-purge after 20 minutes of non-use, leaving the system clean and dry. Soft scrub or fiberglass cleaner can also be used for cleaning and purchased at stores such as Home Depot and Lowes.

The only periodical maintenance that may need to be done is the tightening of the door handle, if the handle ever becomes loose. To do this, simply tighten the retaining locking nut until the required tension is acquired. Do not alter the door fittings, tamper with the hinge or try to get a closer fit on the seal. The tubs are completely water tested prior to leaving the factory and all the tolerances and clearances are factory set.